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Complete protein crystallography experiments can be carried out from remote locations using remote access applications. Users wishing to collect data remotely should indicate this on their beamtime request form.
Remote users have access to all experimental facilities, except when they require on-site preparation.
New remote users who have never collected data at SSRL before should get training on the beamline control software and other users facility, unless they can get assistance or instructions from other experienced members of the group. Hands on training can be done at SSRL. Training sessions can be arranged on a need to basis by contacting user administration.
New users who are unable to get hands-on training session at SSRL or at their home institution must schedule a remote training session a few weeks or as soon as possible in advance of their beamtime. It is advised to review this guide, and, where relevant, the video tutorials.
For questions or problems that develop during the experiment, please consult the online documentation or the FAQ before contacting support staff. Use the beamline cell phones or weekend phone to reach staff during call hours (see below), e-mail at any other time.
Information about the beam status is available through the SSRL Web site. You can also call the number (650) 926-BEAM (2326).
Support staff will be on call from 9 am to 9 pm. If the system should stop for some reason after 9 pm, please send an e-mail to the assigned user support staff and the problem will be addressed in the morning. If beam time should be lost, additional time may be assigned at the end of the normally scheduled beam time (11 AM - 3 PM).
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|Technical questions: Webmaster
questions: Mike Soltis
|Last modified:Wednesday, 24-Jan-2018 14:17:00 PST.|